Recorder FAQ

Sponsored By

Ohm Communications

Special Offer Price

ONLY £89.95

Telephone Call Recorder FAQ

Request our FREE booklet on Telephone Conversation Recorders by clicking here

Do any of the conversation recorders require Caller-ID to work?

No, Caller-ID is not required for any of Crucible Technologies conversation recorders which Ohm Communications supply.

I have a cordless phone, will it work with any of the conversation recorders?

All our conversation recorders will work with cordless or DECT phones. You can simply connect the call recorder to the line using your existing telephone socket.

Can you choose if incoming or outgoing calls are recorded?

When using automatic recording, both incoming and outgoing calls will be recorded, if you are using manual record, then you can choose which calls you wish to record.

How long can I record for?

If you are using a the Multimedia Recording Adaptor then you can record for however long your recording device allows. Both Pulsar Plus and Telesto can record many hours of conversation to the hard disk. The only limit is the spare memory available on the PC.

Are the conversation recorders voice activated?

Pulsar Plus and the Multimedia Recording Adaptor can be voice activated. Recording then starts when the handset has been lifted. The devices detect the dial tone and start recording. Telesto is a manual recording device.

Will it record the dialled number or the incoming number?

No, DTMF or Caller-ID information is not used.

Does the recording device need to be next to the phone?

If you connect the recorder to the handset then yes, it needs to be next to the phone. If you are recording from the line, you have a 2 metre telephone cable and a 2 metre COM/Audio cable. In this case you have a little bit of flexibility about where you place the recording device.

Having the recording device connected to the handset only allows you to record from a single telephone. However, if it is connected to the line then it is possible to record conversations from other phones using the same line (automatic detection of the conversation would be required).

Will it work on a company telephone system with multiple lines?

When the recording device is connected via the curly handset cord, it will record conversations made from that phone. Provided that the handset can be unplugged on the system telephone you can connect any one of our conversation recorders. They will then record telephone conversations taking place on that telephone.

I have ADSL, will this affect my recordings?

All call recorders should work on an ADSL line, as long as they are connected into the telephone side of the ADSL Microfilter.

CTI Pulsar Plus and CTI Telesto both use CODECs - what does this mean?

A codec allows the audio file (speech file) to be compressed; this means it has a smaller file size. The amount of compression and the sound quality of the file will depend upon which codec is chosen. Further information about codecs can be found in the CTI Pulsar Plus or CTI Telesto Manuals.

Do I use the MIC or LINE input on my sound card for the audio connection?

We recommend the MIC input. In practice, you can use either of these inputs, but remember to change the settings in Windows so that the right input is selected. This is found through the volume control window under Options - Properties - Recording. More information about this and other soundcard settings can be found in the Pulsar Plus User Manual.

Can I send my conversations to other people?

If you have a PC based system then you can send any .wav file via e-mail, which can be played using Windows Media Player by the recipient.